At Gallon Solar, customer satisfaction is our top priority. We take pride in delivering high-quality solar products and services. If, for any reason, you are not fully satisfied with your purchase, this Return & Refund Policy explains your rights and options.

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Eligibility for Returns

1. Return Window

   • Products can be returned within 7 days of delivery.

2. Return Conditions

   • The product must be unused, in original packaging, and in the same condition as received.

   • Original invoice and proof of purchase are required.

   • Products damaged due to mishandling, incorrect installation, or unauthorized repairs are not eligible for return.

3. Non-Returnable Items

   • Custom-made or special-order items.

   • Products installed and used (such as water heaters, solar panels, or batteries).

   • Clearance or discounted items (unless defective).

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Return Process

1. Contact our support team at info@gallonsolar.in or +91-63628 26559 within the return window.

2. Provide order ID, invoice copy, and reason for return.

3. Our team will review your request and arrange pickup (if applicable).

4. Once received, the product will be inspected before processing refund/exchange.

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Refund Policy

1. Refund Timeline

   • Approved refunds will be processed within 7–10 business days.

   • Refunds will be credited to the original payment method (Credit/Debit Card, Net Banking, UPI, etc.).

2. Partial Refunds

   • If the product is not returned in original condition or has missing parts, only a partial refund may be issued.

3. Non-Refundable Charges

   • Shipping fees, installation charges, and service charges are non-refundable.

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Replacement / Exchange Policy

• If the product delivered is defective or damaged, we will provide a free replacement at no extra cost.

• Customers must notify us within 48 hours of receiving the product for damage/defect claims.

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Cancellation Policy

• Orders can be cancelled before shipping/dispatch for a full refund.

• Once shipped, cancellations will be treated as a return request.

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Contact Us

For return, refund, or cancellation queries, please contact:

📞 +91-63628 26559
📧 info@gallonsolar.in
🌐 www.gallonsolar.in
🌐 www.gallonproducts.in